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May 18, 1997
Mr. Don Newman.
Stretch Devices inc.
3401 North I Street
Philadelphia, PA 19134
Dear Don,
Just wanted to take a moment and respond to our tech rep, Delbert. Densmore's request for some feedback on your products as used at Mind's Eye. Mind's Eye Graphics, Inc. is a textile screenprinter which was established in 1984. I personally have watched & participated in the maturation of the screenprinting process from the late 1970's. We purchased our first M-1 roller frame in 1986, that's right just 1. Today our inventory numbers close to 500 in assorted sizes and applications.
In addition to our inventory of roller frames we purchased one of your first manual pin registration systems at the SPAI show in 1994. The impact of the pin registration system on our production was dramatic to say the least.
After a short learning curve the system started to make it's presence known throughout the shop. As every printer since the beginning of time our shop had come to rely on certain so called shortcuts and bad habits to correct problems as they would occur in the sceenmaking & printing process.
However, if you use a shortcut once to correct a problem you have saved time, if it becomes part of daily operations you are compromising efficiency. Stretch Devices' pin registration system has prevented us from accepting compromise as we have integrated your products into our production process.
To best describe the impact of your products on our operation I must use the word Professionalism. By this, I mean that using a pin registration system things are done right the first time almost every time. From art creation, initial registration, imaging, and setting up the press problems are reduced or eliminated by the system. When problems do occur the troubleshooting time is greatly reduced because of the predictability of the registration process
Additionally, screen room staff training is much quicker as the science of screenprinting is further defined by products such as yours.
Stretch Devices has played an important part in the current success that our industry in general and Mind's Eye in particular is experiencing. As a user of your products in our manual operation since the very beginning, when it came time to enter into the arena of automatic production your roller frames were the only option for Mind's Eye. A 10/c 12 station press was our choice and the first item-on my list of options/requirements was compatibility with our proven Stretch Device's technology
A mandatory part of our upgrade was 100 M3/M3A frames factory stretched with roller mesh as part of the initial production line package. This decision was based on minimizing the learning curve as we converted from manual to automatic printing. By using high tension minimum off contact printing I knew I could rely on consistent results as we offered this new service to our clients.
In closing, I would like to emphasize that the technical support we have received from Stretch has been first rate. Your tech reps understanding of the screenprinting process and their ability to communicate that information is a key reason for your success. Don, thanks again for myself and the screenprinting industry n general for your insight into the business of screenprinting.
Sincerely,
Gregory F. Kitson
President
Mind's Eye Graphics, Inc.
cc. Delbert Densmore
1019 COMMERCE DRIVE P.O. BOX 226 DECATUR, INDIANA 46733
1-800-942-9518 (219) 724-2050 FAX (219) 724-4004
